Support
How can we help?
Email support is included with every plan. Dedicated support — SLAs, direct channels, custom work — is a separate service.
Included
Standard support
Email support@pageweave.dev — a human replies, not a bot. Business days, Monday–Friday, Europe/Vienna (Austrian public holidays excepted). First-reply target: one business day, usually much faster. English and German. We answer platform questions, investigate defects, and help with setup and billing.
support@pageweave.devNot included: phone, live chat, 24/7 coverage, guaranteed response times, custom development. These aren't refused — they're separate services.
Custom pricing
Dedicated support
A written SLA with guaranteed response times, a priority queue, a named contact who knows your setup, a direct channel — phone or chat — plus onboarding, migration, and custom development where the platform ends. Quoted individually. Written quote before any work starts.
Request a quoteFirst, faster
Docs & FAQ
Setup guides, MCP tool references, and answers to common questions — often faster than email.
Before you write
Status & security
Site down? Check the status page first — incidents are posted there. Security reports go to security@pageweave.dev.
Response times are targets, not guarantees. Guarantees come with a dedicated support agreement.
Deutsch: Support